If your company has restrictive firewall rules, you may have trouble accessing our app and our Python SDK. The most common symptom of this is seeing a grey screen after logging in:

Your browser or API integration must be able to reach any of Luminary’s fully qualified domain names for it to function properly.

We've found that adding https://app.luminarycloud.com and https://luminarycloud.com to your firewall's allowlist is enough to get past most types of firewall issues that prevent access to Luminary via the browser or the API and Python SDK.

If that doesn't solve the issue, try adding these additional domains to your allowlist:

If adding the above domains and ports to your firewall's allowlist is not working and you're using a proxy server, please ensure that any proxy servers deployed on your network are set to not alter SSL certificate chains for the above domains. Some browsers may implement additional security checks (certificate pinning) for well known domains.